Innovation, Transformation + Strategic Futures

Get there, and beyond.

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At Langrand, innovation is future driven and present focused. We help business leaders innovate to unlock new potential, forge sustainable paths to growth and de-risk their futures.

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Areas of expertise

Growth strategy
Insight-led innovation
Strategic foresight
Organizational capacity building
Transformation strategy + management
Purpose-building

Recent collaborations

Partnering with a large health plan to redefine how the industry designs new benefits and solutions for families

Reimagining the end-of-life experience for a world-renowned health system to give patients greater agency and reduce futile care

Launching a first-of-its-kind health insurance product that takes its cues from consumer retail

Case studies

Envisioning what’s next. Then bringing it to life.

Charting the future of ambulatory care

We explored the future of ambulatory care over the next decade for a premier healthcare system, leading to the discovery of strategic market growth opportunities.

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Insight

Shifting values and priorities among rising generations are poised to reshape the way patients are willing to interact with the healthcare system. We revealed untapped market opportunities by understanding what these future healthcare consumers will want and need—simultaneously mapping the changing dynamics in the workforce, economy, politics and policies, technology advancements, and more.

Approach

We conducted foresight research—scanning for signals of change and interviewing subject matter experts—and ultimately synthesized hundreds of scan hits into a dozen drivers of change that were crafted into four plausible and probable future scenarios. We explored implications for each scenario, along with strategic questions and recommended actions to capitalize on opportunities.

“Rising generations’ values will impact future consumer behavior and workforce dynamics, which will have profound business implications.” 

— Denise Worrell, Principal, Innovation + Transformation


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Results

Critical opportunities for immediate action were generated, ranging from new business model opportunities to strategic moves that de-risk against futures the organization wishes to avoid. Leaders better understand how to navigate increasing market complexity and uncertainty while more confidently making decisions in the present to move the organization toward a viable long-term future.

Introducing a new category of insurance

Less insurance, more assurance. That was the simple idea behind our comprehensive positioning strategy to introduce consumers to an entirely new category of health insurance. Our approach emphasized meeting customers where they are, delivering clear and compelling information, and creating a shopping experience that was modern, approachable, and reassuringly easy.

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Insight

Unpleasant surprises in healthcare costs lead many American families and employees—particularly those without comprehensive coverage or facing high deductibles—to seek more affordable and flexible insurance solutions. But there aren’t many good ones.

Approach

We launched an innovative retail model called My WellSpent that offers a product that makes essential care services affordable. For B2B audiences, we introduced a new insurance category to provide coverage for previously un- or under-insured employees. Our multi-channel strategy included tailored content and digital experiences to demystify the new insurance category and ensure its relevance and value to each consumer.

“Insight drives change. Innovation transforms experiences.”

— Shannon Langrand, CEO + Founder

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Results

We successfully partnered with two major brands to launch a first-of-its-kind health insurance product, expanding into untapped markets and generating new revenue within an existing book of business. This initiative broadened our reach through new retail partnerships and entry into additional geographic markets.

Additional capabilities

Product design + go-to-market strategy
Prototyping + testing
Business model innovation
Executive leadership alignment
Coalition building
Human-centered design
Workshop design + facilitation